30-day satisfaction guarantee

At Bonaza we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with the product, you can return it within 30 days of the delivery date and receive a refund of the product price.

Complaints can be sent to the following e-mail address: info@bonaza.eu. We will confirm receipt of the complaint in writing without delay, and the written complaint will be answered within 10 days, for which reason the written complaint must include at least the name, surname, address and invoice or order number.

Return conditions:

• The product must be returned within 30 days of receiving the order.
• The product must be in its original packaging, unused or moderately used.
• The buyer covers the delivery cost of returning the product.
• The guarantee is valid only for orders placed through the bonaza.eu web shop.

Upon receipt and verification of the return, the buyer will be notified as soon as possible whether the return has been approved. In the case of an approved return, the customer has the right to terminate the contract with a refund of the amount paid or exchange for a correct, undamaged and valid product. The refund will be made to the original payment method within 10 working days. Due to bank procedures, it may take some time until the refund is evident.

The buyer must bear the costs of returning the goods, unless the trader has agreed to bear these costs or if the trader has failed to inform the buyer that he is obliged to bear these costs. Bonaza Beauty d.o.o. accepts the return of damaged, defective or wrongly delivered goods at its own expense, if it is determined that the complaint is justified and that the customer has not affected the correctness, damage or any defect of the goods. In the event of a justified complaint, the cost of replacing the product with a new product is entirely borne by Bonaza Beauty d.o.o.

The buyer is responsible for any decrease in the value of the goods that is the result of handling the goods, except for that which was necessary to determine the nature, characteristics and functionality of the goods.